FAQs

FREQUENTLY ASKED QUESTIONS

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly as possible, we are unable to cancel or make changes to your order after you have placed it with us.

Why was my order canceled?

There are several reasons why your order may have been cancelled:
1.  The item(s) sold out.
2.  We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.